TERMS AND CONDITIONS
DOCK LIMITED T/A DOCK PHARMACY
Last Updated: 14th November 2023
The Terms and Conditions (“Terms”) describe how DOCK LIMITED T/A DOCK PHARMACY 128 DOCK ROAD, TILBURY, ESSEX RM18 7BJ (“Company,” “we,” and “our”) regulates your use of this website WWW.DOCKPHARMACY.COM (the “Site”). Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication. The Company recommends you to check the Site frequently to see the actual version of the Terms and their previous versions.
If you represent a legal entity, you certify that you entitled by such a legal entity to conclude the Terms as the legal entity you represent.
When using the Site, you shall be responsible for ensuring the confidentiality of your account, password, and other credentials and for secure access to your device. You shall not assign your account to anyone. The Company is not responsible for unauthorized access to your account that results from misappropriation or theft of your account. The Company may refuse or cancel service, terminate your account, and remove or edit content.
The Company does not knowingly collect personal data from persons under the age of 18 (EIGHTEEN). If you are under 18 (EIGHTEEN ) years old, you may not use the Site and may not enter into the Terms under any circumstances.
- The Personal Data which you are required to provide when you register as a customer is true, accurate, current, and complete in all respects; and
- You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
The Site allows you to use Services available on the Site. You shall not use the services for illegal aims.
We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time change any fees.
We may use certified payment systems which also may have their commissions. Such commissions may be implied on you when you choose a particular payment system. Detailed information about commissions of such payment systems may be found on their websites..
The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).
The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site.
PROHIBITED USES AND INTELLECTUAL PROPERTY
The Company grants you a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms.
You shall not use the Site for unlawful or prohibited purposes. You may not use the Site in a way that may disable, damage, or interfere in the Site.
All content present on the Site includes text, code, graphics, logos, images, compilation, software used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content.
You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make any illegal and disallowed use of the Content, and in particular, you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.
THE COMPANY MATERIALS
By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.
No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.
By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all of the rights to your Content.
DISCLAIMER OF CERTAIN LIABILITIES
The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.
The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.
To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason.
If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.
We take care to ensure that all information available on our website about our business, services, and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practices change frequently and the content on this website, in any newsletters, and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information, you should contact us and/or your GP directly.
Although we make every effort to ensure our product information is up to date on our website, please always read labels, warnings, and directions provided with the product before using or consuming the product.
You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.
TERMINATION AND ACCESS RESTRICTION
The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in case of your violation of the Terms.
The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.
No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.
Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.
If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.
The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.
The Company and its affiliates shall not be liable for a failure or delay to fulfill its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.
In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good-faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.
Dock Pharmacy does not warrant or represent that the material on this website is accurate, complete, or current or that the website will be free of defects or viruses.
Nothing contained in the pages of this website should be construed as medical, commercial, legal, or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in this website or any communications provided to you as a result of your registration.
Use of this website outside England and Wales
Dock Pharmacy makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website are directed solely at users who access this website from England and Wales.
If you choose to access the website from outside England and Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
Liability for our mistakes
We will not be liable for any loss or damage (in contract, negligence, or otherwise) where:
(a) there is no breach of a legal duty of care owed to you by us;
(b) the loss or damage is not a reasonably foreseeable result of any such breach; or
(c) any loss or damage or increase in loss or damage results from a breach by you of these terms and conditions.
Nothing in these terms and conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence. Nothing in these terms and conditions shall affect your statutory rights.
Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.
We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting.
If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.
Online Pharmacy (prescription-only medicine ordering)
The following terms apply to your use of the DockPharmacy prescription ordering service. These are additional to and supplement our general website terms and conditions which also apply.
Prescriptions for persons other than yourself
If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have the authority to do so.
We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18.
No Prescription Order placed by you will be binding on us until we have confirmed the order to you by email or in writing. We reserve the right to reject any order
Verification of prescription
When we receive a prescription from you we will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.
Non-receipt of prescription
If you place a prescription order and we do not receive the relevant prescription, we will not have any liability to you and it will be your responsibility to contact us within 30 days regarding your prescription order. There is an administration fee for ordering without a prescription.
Non-availability/suitability of products
If any of the items on your prescription are not available or are not suitable for dispensing through this service, we will try to contact using the information in your registration and refer you to a local Pharmacy.
Notification of errors
You should check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.
You must check all items dispensed to you and should not take any medication that appears to have been tampered with or which may have been dispensed in error.
Failure to abide by this warning could seriously damage your health.
In order to use this service, you will need to register on this website.
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
Concluding a binding contract
When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.
Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
Medicine Restrictions, Self-Care, and Signposting Policy
Medicine Restrictions, Self-Care, and Signposting Policy
At Dock Pharmacy, patient safety and patient education is our top priority. As such we have written the policy below to protect customers from harm and also to ensure the customer is informed about their self-care using OTC products. We also want to ensure customers know when to go to another healthcare professional for investigations around their symptoms.
Our pharmacy medicines sold online, the order is only released if the pharmacist is satisfied that it is suitable and safe for you to take and our medicines restriction, self-care and signposting policy is applied.
You may have tried to order a product and received the following message,>
We track and limit the below list of ingredients across our website,
Dock Pharmacy monitor sales to allow us to reach the below objectives,
To comply with MEP Legal Restrictions for Paracetamol, Codeine, Dihydrocodeine, Aspirin, Pseudoephedrine, Phenylephrine)
To ensure, best safe practice for misused medicines
To ensure patients do not have more medication than they need
Ensuring patients are alerted when they should be signposted to a more appropriate service e.g. their GP or a specialist.
To alert our healthcare team if a customer has a recurring problem which may indicate an underlying health issue.
Which Medicines should not be purchased together?
Usually, medicines that have similar effects on the body cannot be purchased together via our software. E.g. “ Codeine containing products, or two Promethazine containing products. If you have purchased one of these products we limit further purchases within a 28 day (or varying days depending on dosage) time-frame.
The software either will alert our pharmacist at the time of sale or during our pharmacist check.
We also have varying ingredients that cannot be purchased together that are for different ailments as the risks associated with the two being taken together outweigh the benefits of treating both conditions simultaneously.
E.g. Codeine and Promethazine (Or other antihistamines) containing products cannot be purchased together as their cumulative sedative effects can be dangerous.
Our software will flag up repeat purchases of a particular ingredient. Despite the fact you may be restricted for 28 to 60 days if you order a product regularly each month, for example, loperamide for IBS or Chron’s disease this will flag to our healthcare team and we will request to confirm your diagnosis with your own GP. Quite often patients are told by their GP to come to an Online Pharmacy and purchase things such as Loperamide, Phenergan for long term conditions that are being monitored, as they are cheaper to purchase than to have via NHS prescription. When your GP comes back to us we can supply the medication once diagnosis s confirmed. You will also be flagged as being approved for Chronic treatment and reminded to speak to your GP regularly.
If our healthcare team feel that your condition would be more suitably treated or investigated face to face they will request that you visit your own GP or another service in your area to ensure you get the correct care.
For services in your area, or information about your condition please visit https://www.nhs.uk/
For information about the medicines you have received please visit https://www.medicines.org.uk/emc
Concerned about yourself or someone having difficulty stopping medicines or medicine misuse? Please visit https://www.nhs.uk/live-well/healthy-body/drug-addiction-getting-help/ or https://www.talktofrank.com/
All pharmacists are bound by codes of professional ethics and conduct. You can access these professional conduct rules by visiting www.rpharms.com. Contact details for the General Pharmaceutical Council are also available at www.pharmacyregulation.org
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Terms or our practices in relation to your personal data, please contact us at: INFO@DOCKPHARMACY.CO.UK. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
We welcome your comments or questions about this Terms. You may contact us in writing at
128 Dock Road