SHIPPING POLICY AND PROCEDURE
Coronavirus: changes to service by Royal Mail
Please click the link for the latest update by Royal Mail for deliveries.
In general all types of deliveries are taking a few days longer to deliver.
Q:What can I send by Post or Courier service?
A:Whilst we would love to be able to send and fulfil all your order requirements, we are unable due certain product types post certain items overseas. www.postoffice.co.uk/letters-parcels/mailing-guide/restricted-and-prohibited-goods.
(This List is NOT a complete list of all IATA Dangerous Goods)
PLEASE NOTE: When ordering online, upon check-out, the system automatically defaults to a shipping price about your country.
Q: When will my order ship?
A: Dock Pharmacy processes orders Monday through Friday, excluding UK holidays. It is our objective to ship all orders within two business days after they are processed.
Q: How will my order be shipped to me?
A: Dock Pharmacy uses Royal Mail service for shipping orders, which can take up to 15 business days.
Unless otherwise noted, Dock Pharmacy will make the best efforts to dispatch your ordered item(s)for deliveries within the UK to be typically received within 2 to 3 days of shipment of the order. However please note that this can take up to 15 business days depending on the item ordered. Product availability may be limited and particular products may not be available for immediate delivery, even if the product is not identified as “out of stock” on the Site. Dock Pharmacy shall not be liable for any loss, damage, cost or expense related to any delay in dispatch or delivery.
Once your order has been dispatched, you will be notified of the tracking number assigned to your order and the courier company used to send your order.
Shipping Policy Page: Rates & Policies
Important information about our rates Royal Mail Price Increases While we will endeavour to maintain our effective postage prices, please note that this price can change without notice.
Standard Delivery within the UK £3.50 Delivery time 3-4 days
First Class Delivery within the UK £5.90 Delivery time 1-2 days
Priority Delivery within the UK £7.10. Next day delivery by 1pm. Order must be placed by 1pm. Priority delivery is only available Monday to Thursday.
Standard Delivery within EEC from £11.50 Delivery time up to 5 days depending on the local delivery service within your country.
Expedited Delivery within EEC £39.50 Delivery time 2 days. Delivery by DHL, UPS or TNT.
Rest of the World
Standard Delivery Rest of the World from £16.10 Delivery Time 10 – 15 Days
Expedited Delivery Rest of the World £55.09 Delivery 5 days. Delivery service by DHL, TNT or UPS
Please note, days referred to are working days.
International Shipments: Europe and International shipments are sent using Royal Mail International Signed for services. A tracking number will be forwarded to you once your order has been shipped. You, the recipient, are responsible for any customs duties, fees or taxes on the products sent to you.
Following a recent incident with an improvised explosive device on a US bound aircraft, all packages to the US will be subject to stricter screening by US authorities. This could lead to delays in your items being delivered in the US.
‘As an Online Pharmacy, we strictly observe legal requirements in both our and your country. However, we recommend that you check the importation regulations of your country to verify the laws of ordering online pharmaceuticals and over the counter medication from abroad. The buyer is responsible for determining and abiding by his/her country’s importation regulations.’
Expedited Shipping: Within the United Kingdom items are sent via Royal Mail Special Delivery for next day delivery.
For Europe, deliveries are sent via UPS/DHL/Fedex and delivery time up to three working days.
Rest of the World, deliveries are sent via UPS/DHL/Fedex and delivery time up to five working days
Please note that next day/second-day shipping is not available for orders to the Outside the United Kingdom. The expedited options for these two countries are sent via EMS Global Priority. Please confirm with us your destination country before request for courier service.
All orders are sent on a 48 Hour service unless the additional premium for a next day service has been selected. Please note that “Next Day” does not necessarily mean you will receive your order the day after you have paid. The dispatch of your order is dependent on the time your order is placed and works load etc. Once the item is in the courier’s network, we are unable to influence the time of delivery if it has been delayed for reasons beyond our control. Please be aware that, as a 1st Class postage stamp, if the delivery is late there is no refund for the delivery service. It is not a guaranteed service. Guaranteed premium services are available, (see below)
Guaranteed Time Specific Additional Delivery Sevices-
Couriers’ standard delivery charges are for Monday to Friday collection and delivery service. We cannot give a time of delivery nor can we guarantee the day.
If you require a premium service such as “Before 10 am next day”,”Before 12 pm Next day” or “Saturday Delivery”, we can arrange it but please message us for a quote first as there will be an additional charge payable. Premium services are a Guaranteed service which means if it fails to turn up on the day requested through no fault of your own, the courier will reimburse the cost of this service.
Orders for the expedited service must be received before 12:00 to enable dispatch of order on the same day.
Orders containing prescriptions and other medicines require a signature on delivery. You can also arrange for your order to be delivered to alternative addresses including your office, members of your family or your local post office.
Please note that deliveries are made to the delivery address you supply to us. Re-dispatch of any returned orders may incur an additional delivery charge.
All BPFO orders will be sent by Royal Mail Super Saver Delivery.
We charge a delivery fee of £2.95 for heavier parcels (over 1.0kg and up to 2kg) within the UK.For packages to the EU, there is a charge of £15 for packages over 0.5kg and up to 1kg and to the Rest of the World this charge is £20 for packages over 0.5kg up to 1kg. A member of the customer care team will contact you regarding the weight surcharge fee and weight of your item before we complete your order process.
However where a customer chooses to split an order then for the EU there is an additional £10 charge and to the Rest of the World £14 per package sent. ( This option may not be available for all orders).