FAQ

FAQ

FAQ when ordering from Online Pharmacy

Why do I have to register??

Why do I have to register?
To place an order with us you will need to create an account. As a registered online pharmacy, we have to follow the guidelines set out in the Responsible Pharmacy Act of 2008. This requires us to maintain accurate and concise customer profile records that are managed and secured within our website. All data is stored in accordance with the Data Protection Act and will only be viewed by our pharmacist when necessary for the dispatch of an order.

Faulty Item Returns

Faulty Item Returns
We’re very sorry to hear you have received an incorrect or faulty item. Our procedure requires that you contact us so that we can provide you with a pre-paid postage label. Once we hear from you, we will give you full instructions on how to return the item to us and anything else that is necessary for us to process a return.

Unwanted Goods Returns Procedure

Unwanted Returns Procedure
For unwanted returns, we require that you please contact us with the nature of the return. We will supply you with the returns information that you need on request.

I haven't received my order yet!

I haven’t received my order yet!
We would like to apologize if you have not yet received your order. Our delivery guidelines state that you should receive your order in about 3 to 5 working days after dispatch. If your item does not arrive in the times quoted we would recommend that you contact us so that we can take a look at your order for you.

How do I contact the Customer Care team?

If you have any urgent issues or queries with regards to a Dockpharmacy.com order or service, you can speak to our friendly UK-based Customer Care team on 03375-846-316. Our lines are open 9am – 2pm, Monday to Friday.

How long does it take to process a refund?

We aim to process your refund within 24 hours of receiving the good, however, it can take up to 30 days to receive the refund via the original payment method. To read more, please visit our full returns policy.

How do I alter details in my online account?

To update the personal details on your ChemistDirect.co.uk account simply sign in and go to ‘My Account’. Read more on how ChemistDirect.co.uk manage your personal information, please read our privacy and cookies policy.

What happens if a product is out of stock?

We aim to replenish our stock levels daily but if the item you’re looking for is currently unavailable, our Customer Care team will be able to provide an estimate on when the item will be in stock and recommend an alternative. You can either visit our contact page or speak with a Customer Care team member directly on 01375 846 316 Option 1. Our lines are open 9am – 2pm, Monday to Friday or 9am – 1pm, on Saturdays.

I live outside the UK, can I Order from Dock Pharmacy?

As an Online Pharmacy we strictly observe legal requirements in both our and your country.  However, we recommend you check the importation regulations of your country to verify the laws of ordering online pharmaceuticals and over the counter medication from abroad.  The buyer is responsible for determining and abiding by his/her country’s importation regulations.
Please visit www.postoffice.co.uk/letters-parcels/mailing-guide/restricted-and-prohibited-goods

Dock Pharmacy Website for testing purposes— Please call +44 (0) 1375 846316 to order -no orders can be fulfilled through the website at present Dismiss