Age and ID Verification

Age and ID Verification

What is identity verification and how it works


Age and Identity verification is a necessary process that ensures a person’s identity matches the one that is supposed to be when buying from an online pharmacy.

Age and ID verification are required for prescription and pharmacy products purchased on our website.

Frequently Asked Questions About Age and ID Verification

Click here for FAQ

Identity is the attribute of identical, the correspondence of one thing with another when compared. It is the set of unique traits and characteristics associated with a unique and irreplaceable individual. This becomes essential when we talk about people and especially within the online environment, where identity theft is a more common phenomenon than we think.

Identity verification is an essential requirement in most processes and procedures, both online and offline, in all kinds of situations, from opening a bank account to completing an order online.


Identity verification ensures that there is a real person behind a process and proves that the one is who he or she claims to be, preventing both a person from carrying out a process on our behalf without authorization, and creating false identities or commit fraud.

There are various methods and systems for identity verification services. The identity verification process can be carried out in different ways, depending on the channel and the way the verification is carried out.

In the traditional face-to-face process, an individual personifies himself in the pharmacy (store, branch, commercial office …), institution (tax agency, employment service), or organization and delivers his identity document (ID, passport, or equivalent) at the same time that the agent can verify that the photograph corresponds to the person who is delivering the document. A photocopy of the document is made, a form is filled out and checks are made, being ready to proceed with the pertinent steps by the identified user.


It is important to understand that different types of identity verification methods have been developed for the online channel. However, not all of them meet the necessary characteristics for the process to be carried out safely and reliably.

Implementing an efficient and accurate Know Your Patient (another way of saying Know your Customer or KYC) process is imperative to the expected outcome of the customer and Dock Pharmacy.

Token Of Trust

How is my data used?

Token of Trust takes utmost care to ensure that we protect the data of both consumers and end-users alike, Token Of Trust uses 256-bit SSL encryption 100% of the time on every device. To find out how your data is the store, find more information on our Privacy Policy Page

How do you ensure the safety of my information?

Token of Trust complies with General Data Protection Regulation 2016/679 (GDPR), The Personal Information Protection and Electronic Documents Act (PIPEDA) and California Consumer Privacy Act (CCPA).

Why do you need my ID

In most cases, Token of Trust will need to use a form of ID to verify your identity on behalf of Dock Pharmacy that has entered into a contractual agreement with Token of Trust.

How do I request deletion of my data?

You can either email us at [email protected] or you can fill out a form when signed into your profile at We will permanently delete the account and all the personal data associated with it within 30 days assuming there is no legal requirement or basis for retention beyond that time.

How do I request all of my data?

You can either email us at [email protected] or you can fill out a form when signed in to your profile at: We are available to you weekdays during the hours of 10:00 am through 6:00 pm U.S. Eastern Time.